Client Services Coordinator

Overview

The Client Services position at Withers is responsible for increasing attorney effectiveness by providing administrative support, information and information management and representing the attorney to clients and others. This role is resident in the New York office and supports fee earners in the Private Client Tax area as well as Corporate attorneys.  For New York, the expected hourly range for this position is between $32 to $39. The actual compensation will be determined based on experience and other factors permitted by law. This role is deemed hybrid and expected to be in the office 3 days a week.

Essential Duties and Responsibilities

• Drafts letters and documents; collects and analyzes information; prepares charts, graphs, and other visuals.
• Supports fee-earners and clients by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents.
• Maintains hard copy and electronic filing system (FileSite/iManage).
• Schedules meetings with internal and external participants and arranges conference rooms.
• Communicates and obtains information from/for internal and external clients.
• Inputs attorney time into timekeeping software (3E).
• Prepares Chrome River reimbursement reports for assigned fee-earners.
• Maintains attorneys' calendars by scheduling conferences, teleconferences, and travel .
• Assist with coordinating the monthly billing process between accounting and assigned partner(s). This includes preparation of draft and final client invoices and transmittal of same.
• Supports the New Client Intake process which includes the conflicts check, matter details and Engagement Letter preparation.
• Operates office equipment including photocopy machine and scanner when needed.
• Maintains confidentiality of client and firm matters.
• Performs other job-related duties as assigned.

Key Skills and Experience

• 3+ years as a secretary or administrative assistant in a law firm, with experience in supporting partners.
• This role is hybrid and the expectation is the role will be in the office for at least 3 days per week and additional days when required.
• Bachelor's Degree preferred.
• Must possess strong technical skills, with solid knowledge of Microsoft Word, Excel, Outlook, PowerPoint. Experience using a document management system such as FileSite/iManage is beneficial.
• Strong communication skills: the ability to express self effectively, both orally and in writing including excellent spelling, grammar, punctuation, form and style. Ability to compose correspondence as needed.
• Interpersonal skills: the ability to establish effective working relationships with colleagues and clients.
• Ability to prioritize and multitask effectively.
• Knowledge of library operations and records storage procedures for retrieving materials and files.
• Ability to work both as a team as well as independently.
• Notary strongly preferred

About Withers

A law firm focused on people, performance, and collaboration.

For the past 125 years, we have supported some of the world’s most remarkable people and organizations at defining moments in their lives.

As the global private client firm, we are trusted advisors to families, founders, fiduciaries and businesses – and more than this, to governments, charities and financial institutions.

We structure, grow and preserve capital. We protect reputations and relationships, ideas and innovations. We secure our clients’ legacies across generations.

We are united in our commitment to integrity, quality and collaboration. We have a culture of high performance and deliver excellent service consistently across the firm. We provide tailored solutions built on trust and partner with our clients to achieve their goals.

Many of our clients are shaping the future, and creating solutions to tackle many of the world’s problems. It makes for a fascinating and challenging practice.

Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, buying a home or protecting and defending their interests.

To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. And we are agile – focusing on strategy rather than rigid ideas and traditional hierarchy.

We are delighted that we have been awarded Mansfield Certification Plus in relation to our recruitment and leadership progression efforts in the US and UK. This certification is an encouraging milestone as we continue to champion diversity within our organization and in the wider legal sector.

Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.

For more information on Withers, please visit the following links: General Career Site, LinkedIn, About Us 

Equal Opportunities Employment Statement 

The firm is an Equal Employment Opportunity employer.  Equal employment opportunity has been and will continue to be a fundamental principle at the firm. Employment at the firm is based upon personal capabilities and qualifications without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.  The firm prohibits and will not tolerate any discrimination or harassment on the basis of any of these classifications or characteristics.

If you are interested in applying for employment and need special assistance or an accommodation to use our website to apply for a position, please contact the firm at (203) 789-1320 or email us.recruiting@withersworldwide.com with your request.  Determinations on requests for reasonable accommodation are made on a case-by-case basis.